Due to the personal nature of our products, we can not accept returns. If there is an issue with your order please contact us so that we may resolve it. Nelle Naturally is not a medical professional and can not diagnose nor cure any disease. Always consult with a medical professional for medical advice. Always perform a skin patch test and wait 24hrs before full use. Please be mindful of allergies you may have. Nelle Naturally is not responsible for any allergic reactions you may have.